F.A.Q.s


WHO IS N&K PROFESSIONAL ACCOUNTS, LLC


WHO IS ARISE


WHAT'S A CSP ?

CSP Stands for CUSTOMER SERVICE PROFESSIONAL. Its a person who answers the phone from home and provides customer service by assisting customers with tech support, billing and sales. They will answer phones for companies we have contracts with through the Arise Platform as INDEPENDENT CONTRACTORS for N&K PROFESSIONAL ACCOUNTS, LLC


WHAT'S A INDEPENDENT CONTRACTOR ?

A Independent Contractor is a person who works for themselves as a 1099 contractor. They are responsible for all factors associated with working and getting the job done. They pay for their own training, supplies and transportation. 


WHAT'S A IBO ?

IBO Stands for INDEPENDENT BUSINESS OPERATOR. Its a Business Owner who has a Limited Liability Company who hires Independent Contractors.The owner will hire these individuals and they will be known as CSP's for the purpose of working with N&K PROFESSIONAL ACCOUNTS, LLC and through the Arise Platform. 


WHAT'S A TRAINING CLASS ?

You will learn how to set up your computer to work with the Arise platform and clients software. You will learn how to log into the Arise platform, schedule trainings, pick hours and troubleshoot your computer and Arise platform. You will learn how to use the clients software and programs. You will learn how to make your computer and phone work with Arise platform and Clients Software


WHY DO I NEED THE TRAINING CLASSES ?

Arise and the client or clients you serve require you to know their programs and basic history about the company you wll be working for before starting work.


WHY DO I NEED TO PAY FOR MY OWN TRAINING CLASSES ?

You are an 1099 Independent Contractor worker. Youa are not an employee of N&K PROFESSIONAL ACCOUNTS, LLC or Arise. You are responsible for all cost associated with trainings, equipment and any and everything needed to do your job.  


WHAT'S THE COST OF THE TRAINING CLASSES ?

The cost of trainings will range from $9.99 to $299.99 depending on the contract you accept and the season in which you pick the training classes.


WHAT'S A BACKGROUND CHECK ?

The background check or background investigation is the process of looking up and compiling criminal records, commercial records, and financial records for the purpose of verifying identity and see if the person has a criminal history. 


WHY DO I NEED A BACKGROUND CHECK ?

 You must agree to the background check and pass it work for Arise and N&K PROFESSIONAL ACCOUNTS, LLC. You will be answering calls for companies and given access to peoples accounts and personal info such as addresses, social security numbers, drivers license and credit cards so the background check

 MUST BE DONE, NO EXCEPTIONS. 


WHAT  DO I NEED TO WORK FROM HOME FOR YOUR COMPANY ?

You must have a computer or laptop ( tablets wont work ), a land line phone ( cell phones wont work ), high speed internet with the capability to hardwire your equipment ( wifi connection wont work ) and a headset to connect to your phone


WILL I DEFINITELY BE HIRED ?

You will be hired as long as you pass the background check, pay for your training, complete training class and sign all paperwork required to be a Independent Contractor with N&K PROFESSIONAL ACCOUNTS, LLC and necessary documents with Arise. 

( Disclaimer - Can't be responsible for a client backing out of a contract with Arise, N&K PROFESSIONAL ACCOUNTS, LLC or you. So if you follow all of the steps to be hired and through no fault of your own you do not get hired you will reimbursed for the training class only and then will received a one time credit of up to $50 that can be used towards your next class. )


WHAT'S THE PAY ?

The pay is hourly and will vary based on the client or clients you choose. The lowest paying contract is $9 and the highest paid contract is $18


WHEN WILL I GET PAID ?

You will get paid twice a month. Arise pays our company N&K PROFESSIONAL ACCOUNTS, LLC on the 8th and 23rd of every month. The invoice for the 8th covers the hours you work the previous month from the 16th of the month to the 30th/31st. The invoice for the 23rd covers the hours you work in the current month from the 1st of the month to the 15th. You will get paid no later than the 15th for the 8th of the month invoice and no later than the 30th/31st of the month for the 23rd of the month invoice. The delay between Arise paying us and us paying you is to ensure that payroll is done and the correct revenue is paid to you. You may get paid as soon as Arise issues the revenue but early payment will be based on availability of those funds. 


HOW WILL I GET PAID ?‚Äč

Payment of hours worked is paid through Direct Deposit and under certain circumstances payment can be made through square ( also known as the cash.me app which you can download on your Apple Device from the Apple Store and on your Android Device from the play store ) you must set your own cash app account up. Its free and payment made through this method is instant. 


ARE THERE ANY FEES ASSSOCIATED WITH MY CONTRACT ?

Yes there is a fee associated. Arise charges $19.95 to utilize their platform. This fee is charged only if you work and have a active contract. The use of the platform will consist of you being able to see all clients you can work for. This is where you will be able to pick your own schedule which means days and hours. You will also have access to Arise's support staff. You will be able to sign up for classes, additional training and get all Arise updates. N&K PROFESSIONAL ACCOUNTS, LLC charges $20.05 to handle all correspondence between Arise and our company pertaining to your contract. This fee is charged only if you work and have a active contract. It will also include handling your invoices, keeping track of your hours, processing your pay, unlimited additional training and personal consultations. The total fee per revenue cycle will be $40